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SOURCE Enterasys Networks
Enterasys' Innovative Customer Service Leadership Recognized for a Second Straight Year
SALEM, N.H., March 1, 2013 /PRNewswire/ -- Enterasys Networks, a Siemens Enterprise Communications Company, was honored with three Stevie Awards for Sales & Customer Service at a gala ceremony in Las Vegas, Nevada earlier this week. For the second year in a row, Enterasys was recognized for its outstanding achievements in customer service, underscoring the company's mantra, 'There is nothing more important than our customers.' Enterasys was a winner in the following categories.
- Gold Award for Innovation in Customer Service – Enterasys combines traditional support from its Global Technical Assistance Center (GTAC) with isaac, a first of its kind social media tool. isaac revolutionizes the way network management is done by providing a predictable, secure, real-time solution for managing the network and all the applications it supports with an easy-to-use social media interface.
- Silver Award for Contact Center of the Year – Enterasys has a 100 percent in-house support center. The team's 97 percent customer satisfaction rate is achieved using a variety of applications including Salesforce CRM, Chatter and a new "How To" video series where customers are able to hear first-hand from GTAC on how to troubleshoot common networking issues.
- Bronze Award for Contact Center Leader of the Year – In the 17 years Vala Afshar, CMO and chief customer officer, has worked at Enterasys, he and his support team have delivered consistent service ratings that are unmatched in the industry. Under Vala's guidance, Enterasys implemented a cloud-based CRM tool, utilized a streamlined call center and increased customer access to Enterasys product experts in ways not done by other call centers, resulting in an unprecedented Net Promoter Score (NPS) of 8.1.
"Winning three Stevie Awards validates the work we're doing to provide our customers with the greatest experience possible," said Vala Afshar, CMO and chief customer officer, Enterasys. "We strive to be the best at what we do every day and for us that means that all aspects of our operations are built around our customers. We look forward to working even harder this year to serve them."
The Stevie Awards for Sales & Customer Service are awarded annually and recognize the achievements of sales, business development, customer service and call/contact center professionals worldwide. This year over 1,100 entries were submitted and judged by more than 140 members of eight specialized judging committees.
"We have been using Enterasys products in our data center for many years," said Brent Herring, Associate Director of IT, University of Central Arkansas. "The responsiveness of the Enterasys GTAC support organization is the best we receive from all of our technology vendors. The GTAC truly is a valued member at the University of Central Arkansas' support team."
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
About Enterasys Networks and Siemens Enterprise Communications
Siemens Enterprise Communications is a leading global provider of unified communications (UC) solutions and network infrastructure for enterprises of all sizes. Leveraging 160 years of experience, we deliver innovation and quality to the world's most successful companies, backed by a world-class services portfolio which includes international multi-vendor managed and outsourcing capabilities.
Our OpenScape communications solutions provide a seamless and efficient collaboration experience – on any device – which amplifies collective effort and dramatically improves business performance.
Together, our global team of UC experts and service professionals set the standards for a rich communications experience that empowers teams to deliver better results.
Siemens Enterprise Communications is a joint venture of The Gores Group and Siemens AG, and includes Enterasys Networks, a provider of network infrastructure and security solutions, creating a complementary and complete enterprise communications solutions portfolio.
For more information, please visit:
www.siemens-enterprise.com or www.enterasys.com
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG.
About The Stevie Awards
The Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards.
Sponsors and supporters of the 7th annual Stevie Awards for Sales & Customer Service include the Business TalkRadio Network, PrintingforLess.com,and ValueSelling Associates.
Media Contacts:
Jason King
Enterasys Networks
+1 603 952 5151
jaking@enterasys.com
Jennifer Grabowski
Racepoint Group
+1 617 624 3231
Enterasys@racepointgroup.com
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