Busey Warns Return of Vishing Scam


Decatur – Scammers looking to steal information from unsuspecting telephone users have begun contacting area residents by automated phone call and text message.

Similar complaints were also reported on Wednesday, October 16. Busey has received numerous reports from customers and non-customers of recent vishing attempts. Vishing is a social engineering technique for acquiring personal or financial information from consumers using the telephone network.  

According to complaints, residents received automated phone calls Wednesday, October 23 stating ‘your debit card needs to be reactivated' or ‘there is a billing issue with your card'. Additionally, many are reporting text messages reading ‘BuseyB Important Message:' and requesting a return call to an unfamiliar area code number. These calls and text messages should be disregarded.


If you receive an automated phone call or text claiming to be from Busey, do not respond, simply hang up or delete the text. If you have given out your personal information please contact your financial institution. Busey Customer Support is available to answer questions or concerns through secure chat at busey.com and by phone at 800.672.8739. For more on vishing and other threats to personal information, visit the information security center on busey.com.

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