Some stores change return policies during holidays


CHICAGO -- Heading to the store to return a Christmas gift? Better not wait.

That's according to the Better Business Bureau of Chicago and Northern Illinois, and That website found 42% of consumer will return some of the gifts they received this year.

According to the National Retail Federation, 28% of stores change their return policies for the holidays, while 72% keep them the same year-round.

The BBB says some retailers shorten the amount of time you have to return items; most of the changes impact electronics and appliances.

BBB of Chicago's president and CEO Steve Bernas says some shoppers may be used to having 45 days to return some items. But now that window's shortened to 30 days. In some cases, it can even be as few as nine days.

Bernas says consumers should make sure you know a store's return policy and be prepared by saving receipts and an item's original packaging.

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