16-million Americans benefit from 2-1-1 services


Springfield - February 11th is National 2-1-1 Day, it is to recognized the free phone number that serves 90 percent of America's population and connects some 16-million people a year to critical services and resources.


"In Sangamon and Menard Counties, 2,900 people turned to 2-1-1 for help last year," said John Kelker, President of United Way of Springfield. People called to find information for meeting basic needs, like heating or utility assistance, emergency help, or to find the closest food bank. But they also called for everyday information, to find out where to take their child for developmental screening, or how to locate job training or to find free tax filing support.


When you dial 2-1-1 (for free), the call is routed to the local 2-1-1 Center. It's answered by a trained information and referral specialist, who discerns your need, then searches a comprehensive database of relevant human service referrals. 2-1-1 specialist may share information about unemployment benefits, job search options, food stamps, food pantries, mortgage or rent help, utility assistance, counseling and other available resources.

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