Sangamon County Circuit Clerk adding live chat feature to website
SPRINGFIELD - In an effort to better serve citizens, Sangamon County Circuit Clerk Paul Palazzolo has announced that a "live chat" option will be added to the circuit clerk's website.
Palazzolo says the live chat option will allow customers to have "instant access to the answers they need during business hours." Officials say the live chat option can be used through a smartphone app, and could potentially save money on telephone costs, as staff will be able to handle several chats at a time.
Additionally, customers will receive help with no hold times, and transcripts of a completed chat are able to be emailed. For more information, click here, or download the Sangamon County Circuit Clerk's Office's app.