CHAMPAIGN, Ill. (WAND) – A University of Illinois tradition that began with a simple idea to spread Christmas cheer has once again connected callers from around the world with student singers.
Dial-A-Carol, run out of Snyder Hall, is a 24/7 holiday call center where volunteers sing requested carols to anyone who phones in during finals week. The tradition dates back to 1960, started by a front desk employee who wanted to bring joy during a stressful time.
“We’re in our 65th year,” said junior Kaylee Ogle. “It was started by a front desk person who just really wanted to spread Christmas joy, and we’ve kept the tradition going since then.”
Students transform the lobby of Snyder Hall into a colorful holiday hub, answering phones, decorating the space and taking turns singing everything from Christmas favorites to songs celebrating other winter holidays.
“We try to be as inclusive as possible,” Ogle added. “You can request songs from pretty much any religion around this season, and we’ll have someone who knows it. It just makes it more fun for everybody.”
For many volunteers, the first night of Dial-A-Carol is one of the most anticipated moments of the year. The first caller was Alma Sealine, the leader of university housing.
Even as finals ramp up, students said the program offers a much-needed break.
“It’s a nice way to relieve some stress,” said junior Aubrey Tate. “A lot of people come down here and study while they’re taking calls. It’s just a nice way to spread some joy during stressful times.”
Music education majors Jake Bae and Annika Marchi said lending their voices to the long-running program feels like a natural fit.
“As music education majors, we believe in the power of music and giving back to our communities,” Bae said. “Dial-A-Carol is a great representation of what we hold true at the University of Illinois.”
The pair said the camaraderie among singers makes the week even more special.
“It’s really special to be around other students, continuing this tradition, singing together and having fun 24/7," Bae said.
Callers range from families to classrooms to people checking in from across the world. Some even call every year asking for specific volunteers — like Arthur, a beloved former student.
“He just has such a fun, festive vibe,” Ogle said.
Students said they hope the communities near and far continue embracing the tradition.
Dial-A-Carol runs through the end of finals week. Anyone can participate by calling 217-332-1882.
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