SPRINGFIELD, Ill. (WAND) - The Secretary of State’s office is opening a new Springfield Flagship Center designed to improve the DMV experience and offer people more services, Secretary Alexi Giannoulias announced Thursday.
“The Springfield Flagship Center showcases the efficiencies generated by all our modernization initiatives all under one roof,” Giannoulias said. “Our continued effort to modernize the office allows us to not only improve the customer experience, but consolidate operations, which allows us to provide better service to residents.”
The Flagship Center is located at the site of the Secretary of State’s former driver’s facility, 2701 S. Dirksen Parkway. The facility operated since 1975 as a standard DMV until it closed in July 2022 for renovations and repairs, including a replacement of the building’s HVAC system.
The Springfield Flagship Center will open to the public on Monday, May 5, at 2 p.m.
The Secretary of State’s Office is relocating staff and operations at three smaller Springfield-DMV facilities ahead to the Flagship Center.
- On Friday, April 25, at Noon – the DMV Facility, located at 316 N. Klein Street, will close.
- On Friday, April 25, at 4:30 p.m. – the Vehicle Services Department, located in the Howlett Building, 501 S. 2nd Street, Room 312, on the Capitol Complex grounds, will close.
- On Saturday, May 3, at 1 p.m. – the DMV facility, located at 1650 Wabash Avenue, will close.
The new Springfield Flagship Center will have cross-trained employees providing drivers and vehicle services from a single counter designed to reduce wait times. The facility also includes a Fast Lane kiosk and services from the office’s Business, Index, Personnel and Administrative Hearings departments.
The Flagship Center will offer a hybrid system of both walk-in and appointment services from 7:30 a.m. to 5 p.m. Monday through Friday. It will also participate in the office’s REAL ID Saturday program, offering REAL ID appointment-only services from 7:30 a.m. to 5 p.m. through May 31. Appointments can be made by visiting www.ilsos.gov or calling 800-252-8980.
New Services offered at the Springfield Flagship Center include:
Administrative Hearings & Reinstatements: Both formal and informal hearings for drivers whose privileges have been suspended or revoked for a single DUI and assorted other violations; and reinstatement fee payments.
Business Services: In-person expedited services; obtaining certified copies of business records; filing documents, including articles of incorporation and amendments for corporations and various types of LLCs; filing reinstatements to return their business to good standing; and filing trademarks with the office.
Index Services: Walk-in service for customers obtaining apostilles and certificates of authority for foreign use documents. Due to the sensitive nature of the documents being certified, customers must provide physical original copies and services are not offered digitally.
Personnel Services: Employment testing required for most entry-level and all DMV employees. The office will also offer a hub of public-use computers for those with limited access or need assistance to submit job applications.
Fast-Lane Kiosk: Renew driver’s licenses, state IDs and purchase vehicle stickers in less than two minutes. The kiosk prints vehicle registration stickers and temporary identification documents for customers immediately on site.
One Stop-Shop: The Flagship Center is the 20th Secretary of State facility to adopt the One-Stop-Shop model. Employees at One-Stop-Shop DMVs are cross-trained to provide driver’s and vehicle services, allowing customers to access both sets of services at a single customer service counter.
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