JACKSONVILLE, Ill. (WAND) - The Illinois Secretary of State has upgraded its Jacksonville DMV to a “One-Stop-Shop” design.
The goal is to reduce wait times and increase efficiency.
The renovation includes updated signage to create a more logical flow and help customers know where to go, Secretary of State Alexi Giannoulias announced Tuesday.
The Jacksonville DMV, located at 901 W Morton Ave #13, is among the initial facilities to undergo the “One-Stop-Shop” transformation and is now re-opened following extensive renovations to allow customers to get services at one single station.
“Since taking office, I’ve made it a top priority to provide exceptional customer service and reduce lines and wait times,” said Giannoulias. “Our Jacksonville facility is among the first in Central Illinois to receive these renovations, giving it a modern feel while employing new technology to create efficiencies.”
“I’m excited to see our DMV facility upgraded to make the experience better for our customers,” said State Senator Jil Tracy (47th District—Quincy). “It is our job to make sure our residents can access these services as easily and quickly as possible.”
“This DMV upgrade is an investment in our community,” said State Representative Randy Frese (99th District—Quincy). “I’m thrilled to see our outdated DMV style be modernized to better serve customers.”
"It's great to see the updates to the Jacksonville regional DMV. The services provided at this location are now more streamlined, leaving more time for each of us to go back to our often overly busy lives!" State Representative C.D. Davidsmeyer (100th District—Jacksonville).
Driver services and vehicle services employees at “One-Stop-Shop” DMVs are now cross-trained to provide both sets of services.
At a single service counter, customers will be able obtain the following services:
• Apply for a REAL ID or a new driver’s license or state ID card.
• Renew a driver’s license, state ID or Temporary Visitor Driver’s License (TVDL).
• Register or renew their vehicle registration and obtain vehicle stickers.
• Order a new license plate.
• Join the Illinois Organ and Tissue Donor Registry.
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