How to report storm and outage damage, food loss to Ameren

(WAND) — Ameren customers who were affected by this week's storms can submit a claim for storm damage and loss.

To submit a claim for actual damages, including food spoilage, due to a power interruption, outage, surge, or other fluctuation, you can complete a claim form and mail the Claim Form and supporting documentation to:

Brentwood Services Administrators, Inc.

PO Box 4605 Chesterfield, MO 63006-4605

Claim Assessment and Processing

1. Ameren Illinois will send the customer written confirmation that it received the customer’s Claim Form shortly after receiving a claim.

2. Ameren Illinois will determine whether the claim arises from a qualifying interruption, outage, surge, or other fluctuation. Ameren Illinois will determine whether it believes any of the statutory exemptions apply.

If none of the exemptions applies, the claim will be processed.
If one or more of the exemptions apply, then Ameren Illinois may deny the claim or request a waiver from the Illinois Commerce Commission (ICC). Ameren Illinois will inform the customer of the waiver request, and that the processing of the claim will be stayed until the ICC makes a decision.
1. If the ICC grants Ameren Illinois’ waiver request, then Ameren Illinois will inform the customer that it is not liable for the customer’s claim.
2. If the ICC denies Ameren Illinois’ request and the decision is not appealed, then Ameren Illinois will process the customer’s claim and provide additional notice to customers who may have been affected by the qualifying event.

3. Ameren Illinois will communicate its proposed resolution of the claim to the customer. Typical claims are resolved within 90 days (excluding any time that claims were held pending an ICC or court decision) after Ameren Illinois has received a completed Claim Form with the required proof of damage.

Anyone with questions about Section 16-125 (e) and (f) or Ameren Illinois’ claim process can call Ameren at 1 (800) 755-5000.

If you have questions about your particular claim, you can call the Ameren Illinois claims administrator, Brentwood Services Administrators, Inc., at 1 (800) 781-2075.