Illinois winter disconnection rule in effect through March

“Illinois winters are known for frigid temperatures and frequent snowfall. The winter weather rule protects customers who might otherwise struggle to stay warm during the coldest months of the year,” said ICC Chairman Doug Scott.

 

The winter weather rule protects customers from disconnections when temperatures are forecasted to be at or below 32 F and on days preceding holidays and weekends when the forecast is expected to drop to freezing.

 

Residential customers or master-metered apartment buildings who used gas or electricity as the primary source of space heating equipment during the previous winter cannot be disconnected for non-payment unless: the utility has offered the customer a Deferred Payment Agreement with a maximum down payment of 10 percent; provided the customer with contact information for public and private aid agencies; the customer refused to enter a DPA; and all disconnection notices provisions have been met.

 

Low Income Home Energy Assistance Program and Percentage of Income Payment Plan participants; electric space heating customers; and military personnel and veterans cannot be disconnected if they fall behind on their utility bills. The rule excludes disconnections related to theft, tampering, or safety.

 

Households struggling to pay their utility bills are encouraged to apply for LIHEAP annually.

 

Customers with past due balances should contact their utility to enroll in a DPA. Customers whose electric or gas service has already been disconnected should contact their utility directly to see if they qualify for reconnection at less than the full amount owed.

 

Ameren, Nicor, North Shore, and Peoples Gas natural gas customers and ComEd electric customers who qualify for LIHEAP or whose incomes are at or below 300 percent of the federal poverty level are eligible for a monthly discount on their bills through the state’s low-income discount rates.

 

Enrollment in the programs is free of charge, and customers can access LIHEAP benefits regardless of immigration status.

 

Contact the ICC’s Consumer Services Division at 1-800-524-0795 for guidance or to file a complaint against a utility.